Support
We’re here to help
Email us any time. Standard requests get a reply within 24 hours. Enterprise customers get SLA-backed support with a dedicated channel.
Standard support
Included with every LimAI plan.
- Response within 24 hours, Monday to Friday.
- Help with API usage, integrations, and product questions.
- Bug reports and feature requests reviewed by the engineering team.
Enterprise support
Available on Enterprise plans.
- Defined response-time and resolution-time SLAs.
- Dedicated Slack or Teams channel with the LimAI team.
- Named technical contact, onboarding sessions, and roadmap reviews.
- Priority routing for production incidents.
What to include in your message
To help us respond quickly, please share:
- Your account email and the project ID, if applicable.
- What you were trying to do and what happened instead.
- Any error messages, request IDs, or links to the relevant extraction or agent run.
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